When looking for a new insurance policy there are many factors to consider including price, coverage, and other intangibles. Today we're going to focus on those intangibles.
When we talk about intangibles, we are talking about things that money can't buy. Things like customer service and the cost-free benefits provided by your insurance agent can make or break your insurance experience.
When your agent is an 800-number or a call center, you become a number. When you call that 800-number you are routed to the next available representative. That agent doesn't know you or your needs; they don't know that you might prefer to text instead of getting a call or that you work nights and need help outside of normal hours. Their focus is on completing the transaction and that is where the relationship ends. For example, if you are in an accident and think you should file a claim, they will file the claim for you, but they will not consider whether that is the best course of action. There is no thought, just action. Sometimes that action can have expensive consequences down the road. And the coverage on your policy is often handled like ordering a pizza: you tell them what you want, and they give it to you. But what if that coverage is not correct?
When you work with a dedicated agency, like Levin Insurance Agency, your experience will be different. Instead of calling and speaking with the next available representative, you will reach one of our highly skilled team members who will personally handle any questions or requests you might have. If you have to file a claim, we will help you figure out whether filing a claim is the best option. We will walk you through your options so that you can make the most informed decision about your next step. What if you have a question about your coverage? At Levin Insurance Agency, we will take time to get to know you and your situation and make sure your coverage meets your needs. We will answer your questions in terms you understand and make sure everything is clear. Representatives at an 800-number often don't even know the answer, let alone how to explain it in simple terms.
Finally, in this day and age of so much technology and impersonal relationships, it's comforting to know there are real, actual people working for you when you work with an insurance agent instead of an 800-number. You are always welcome to stop by our agency to say hi and even meet our dog, Charlie! We are involved in our community and understand our customer's needs and the unique insurance environment in Michigan. You just can't get that from a call center located in another state (or even another country)!
At Levin Insurance Agency we realize you have a choice when it comes to your insurance. When you consider what you're missing out on working with an 800-number - excellent service, proper coverage, and insurance expertise - the choice becomes clear. A dedicated insurance agent is the way to go!
Please call us at (248) 531-8300 if we can help with your insurance. We look forward to working with you!